Maybe worth exploring is something like Community edition of Rocket Chat? Not sure if it can do the SSO part. Slack is one of many examples that just does all of this better. and side effects like Chime’s reply/quote using markdown is just clunky. The top 2 are easily the biggest issue for me personally.
I also don’t like just adding opinion without reason, so here’s my top 5 “disappointments” with Chime (I’ll focus on chat/general issues only, rather than video calling):
I wouldn’t recommend it, and have had customers use it (against my recommendation) and later throw it out. I work at AWS, and like many dislike Chime.
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